• Polegate Town Council

    • How Southern Water supports vulnerable customers

    • Southern Water provide a range of reduced payment options for customers in vulnerable circumstances. These include:

      • Essentials provides a discount if water bills are over 3% of disposable household income 
      • WaterSure caps bills when a customer has a water meter and someone in their household receives a means tested benefit and has three or more children under 19 and / or has a medical condition which means they need to use additional water
      •  Water Direct allows Jobcentre Plus to pay Southern Water directly from a customer’s benefits to help manage bills
      •  NewStart provides help reducing debt for customers who owe money or haven’t made a payment for a while


      Please follow this link for more information https://www.southernwater.co.uk/difficulty-paying-your-bill